1 – Notify us
Contact us as soon as reasonably possible and provide a clear account of what happened.
Claims Support
Insurance claims support when it matters most.
Report your claim as soon as it is safe to do so. We open the file, explain what is required, deal with the insurer and loss adjuster, and follow the claim through to settlement.
Safety comes first.
We are reachable 24/7 – If anyone is injured, contact the emergency services, seek medical attention and make the scene safe. Insurance paperwork can wait until everyone is safe.
Claim Process
How does an insurance claim work?
Once you notify us, we open the claim, confirm the documents required, coordinate with the insurer and any appointed loss adjuster, and follow the file through assessment and settlement.
2 – We prepare the claim file
We confirm what is required, organize the supporting documents and submit the claim to the insurer.
3 – We manage the follow-up
We coordinate with the insurer and any appointed loss adjuster, respond to queries and keep the claim progressing.
4 – We review, advocate and follow through
We review the assessment against your policy terms and advocate on your behalf where clarification or challenge is needed, then follow the claim through to settlement.
What should you prepare for a claim?
Requirements vary by claim and insurer. Send us what you have, and we’ll confirm exactly what is needed for your claim.
- Details of what happened, including the date and location
- Photographs or videos of the damage, where relevant
- Police, medical or other official reports, where applicable
- Invoices, receipts, repair estimates or supporting costs
- Medical reports, prescriptions or test results for medical claims
- Details of any other parties involved
Claims: common questions
Clear answers to important questions about claim decisions, settlement, policy excesses and renewal.
Triple H remains your point of contact throughout the claim, so you do not need to manage communications with the insurer yourself.
Report an incident as soon as reasonably possible. Notification requirements vary by policy, and you do not need to wait until every supporting document is available.
Before cover begins, we explain the key terms, limits and exclusions so you understand what the policy provides. If a claim is declined, we review the reason against those terms and pursue the matter with the insurer where cover applies.
Many claims are settled directly between the insurer and an approved provider. Where reimbursement applies, you provide the supporting documents and we handle the claim with the insurer on your behalf.
Where applicable, an excess or deductible is the fixed amount or percentage of an eligible claim that remains payable by you. Any such amount is explained before you accept the policy.
A claim does not usually change your premium automatically. In some cases, claim history may affect renewal pricing or terms, and any impact will be explained clearly at renewal.